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Crafted in conjunction with the License Agreement and is often referred to by vendors as the Technical Support Agreement. It is the second of three Agreements that evidences the license and use of Software that includes significant enhancements or programming of additional applications (modules).
The purpose of this Agreement is to define the terms and conditions whereby the vendor will warrant and provide on-going Software Support services. Licensing Software is important, but having an assurance that the Software licensed will be supported during the Term of the License Agreement is more important.
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